Policies

Technical Training EquipmentPlease contact us using one of the methods below. We will do our very best to answer any questions you may have quickly and efficiently.

Warranty

Tech-Labs provided solutions in most cases come with an extended warranty of 2 years. Our extended warranty covers both parts and labor. The warranty does not cover misuse or abuse of the product provided and the determination of misuse & abuse will be made by Tech-Labs. Stratasys, Renishaw, and SynDaver products are excluded.

Return Policy

A 50% cancellation fee will apply on any order canceled after delivery. A 40% cancellation fee will apply to any orders canceled prior to delivery.

Tech-Labs must be notified within five working days of the customer's intent to return the product. Returning an item after it has been received by the purchaser must be completed within 5 working days of receipt and will result in a 30% restocking fee which will be calculated on the gross amount of the Purchase Order and any shipping/freight costs will be billed to the purchaser. This assumes the product is in ORIGINAL, UNOPENED (new) condition and the product will not be returned until all fees and shipping/freight charges are paid in full. An inspection prior to acceptance of return may be required to certify the condition of the product. This cost shall be paid by the purchaser.

Tech-Labs is not responsible for any damages to items being returned.

Privacy Policy

Tech-Labs gathers information about all users collectively, such as what areas users visit most frequently and what services users access most often. Tech-Labs automatically logs IP addresses, session information, and other data which tracks users’ access to the Services. The personal information you supply to Tech-Labs will not be given, sold, rented, loaned, or otherwise disclosed to any third parties outside of Tech-Labs and its agents, except when we have your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to 1) comply with legal process, 2) enforce the Terms of Use, 3) respond to claims that any content provided by using the Services violates the rights of third parties, or 4) protect the rights, property, or personal safety of Amatrol, its users, or the public.

All of your personal information is stored on servers at a location designed specifically to ensure that no unauthorized individuals have access to the server or its data.

If you have any questions or comments regarding privacy issues on the Site and/or the Services, please contact us.

Equal Employment Opportunity Employer Statement

Technical Laboratory Systems is an Equal Employment Opportunity Employer.

Employment and program policies of Technical Laboratory Systems are nondiscriminatory in regard to race, color, gender, religion, age, national origin, disability, veteran status, or sexual orientation.